Autolaw Refund Policy
Effective date: 2026-09-19 · Version 2.0 (platform-wide; v1.0 covered LexMail only)
1. Scope
This policy applies to all paid items on the Autolaw platform: software licenses (LexMail, Redaction — annual subscriptions and lifetime licenses) and credits top-ups (pay-per-use cloud services such as Legal Skills and the Inference API). Where a product has its own agreement (e.g. the LexMail EULA), that agreement applies alongside this policy.
2. Software licenses: refund window
Within 7 days of payment you may request a full no-questions refund if you have not heavily used the paid features (no more than 50 AI feature invocations since activation) and have not requested an invoice. Each license key is eligible for one no-questions refund as a rule.
3. Credits top-ups: unspent balance, manual review
Credits are prepaid, consumption-based balances credited immediately after payment and usable across all cloud services; the 7-day no-questions window does not apply. If a refund is warranted for reasons attributable to us (e.g. extended service shutdown), the unspent balance on record is refunded to the original payment method after manual review of consumption records — spent credits are not refundable, and failed (unbilled) tasks do not count as consumption.
4. Refundable situations (software licenses)
- Within the 7-day window (see section 2);
- The software cannot run properly on your hardware due to compatibility issues and we cannot resolve them within 15 business days;
- Our fault (e.g. service shutdown) prevents a lifetime license from receiving the promised updates within its update window.
5. Non-refundable situations
- Subscription periods beyond the 7-day window that do not fall under section 4;
- Invoiced orders before the invoice is reversed (invoice reversal must be completed first);
- Accounts found to be cracking, reselling licenses, or otherwise violating the Terms of Service.
6. How to apply and timing
Submit via the contact address published on this site: for software license refunds include your order number and license key; for credits refunds include your account email and order number. Once verified, refunds are issued to the original payment method (domestic WeChat Pay generally within 1–5 business days; international via the merchant of record, actual timing depends on the payment platform). After a refund the corresponding license is revoked and local AI features step down; unspent credits are reclaimed; your local data (mail, documents) is never affected.
7. Mandatory consumer rights
This policy does not affect rights granted to you by mandatory law, including the EU/UK statutory right of withdrawal for digital content where applicable.